1. Our company promises to provide products to users with preferential prices, high-quality product quality, advanced technical support and excellent after-sales service, and meet customer requirements.
2. Installation training: According to the actual installation requirements of the customer, dispatch sufficient technical service personnel with engineering experience to the site to carry out technical services, and be responsible for solving the manufacturing quality and performance problems found in the commissioning and commissioning of the contract equipment. Users need to do product technical performance, operation methods, and problems that should be paid attention to during use and common troubleshooting methods.
3. On-site service: If the product has quality problems during construction and operation, the company will respond within 1 hour and dispatch experienced technical engineers to the site within 24 hours according to the distance of the location. Submit the solution within 3 working days to ensure a reasonable and satisfactory result to the user.
4. Upgrade service: When the system version is upgraded, our company will provide a full set of upgrade services for free to ensure the continued use of the product. Upgrade services include: data backup; application upgrade; database upgrade; data recovery.
5, regular maintenance: During the product use period, our company will regularly monitor the use of the product remotely or on-site, conduct preventive maintenance, and inform the customer of the results.